Online Reputation Management

Reputation Management for Medical Practices

Before a patient picks up the phone to call your practice, they read your reviews. A 4.2-star rating with 18 reviews loses patients to the competitor with a 4.8 and 200. We build review volume, improve your rating, and manage your online reputation systematically — so your reputation works for you, not against you.

Get a Free Reputation Audit → Call (435) 767-1452

88%

Patients read reviews before booking

4.8+

Average rating we target

100%

Reviews responded to

Reputation management for medical practices — Dr. Foot Traffic

How We Build Your Reputation

A 5-star reputation that fuels your entire marketing engine

Automated Google Review Generation

We set up a compliant, automated system that sends review request texts and emails to patients after their appointment — at the optimal moment and with the right message. Practices using our system typically see review volume increase by 3x to 10x within the first 90 days.

Professional Response to Every Review

Every Google review — positive, negative, or neutral — receives a timely, professional, HIPAA-compliant response drafted by our team. Positive responses amplify goodwill and signal engagement. Negative responses are crafted carefully to address concerns without admitting liability or disclosing patient information, protecting your practice legally while showing prospective patients that you take care seriously.

Multi-Platform Reputation Monitoring

We monitor your reputation across Google, Healthgrades, Yelp, Zocdoc, Facebook, and specialty-specific directories — alerting you immediately when new reviews appear anywhere, so you're never blindsided by a negative review that sat unaddressed for weeks.

Star Rating Improvement Strategy

If your current rating is below 4.5, we build a structured plan to improve it: review generation focus, internal complaint resolution systems, and staff training tips that address the root causes behind negative feedback — so your rating climbs sustainably, not artificially.

Monthly Reputation Health Reports

Every month you receive a clear summary of your reputation: total reviews, new reviews, average rating trend, sentiment analysis, which platforms are most active, and what your rating looks like compared to local competitors. You always know exactly where you stand.

Sarah M.

★★★★★

"Dr. Johnson and his team were incredible. Wait times are short, the office is spotless, and I finally feel like I have a doctor who listens. Will be bringing my whole family here."

Response from the Owner

Thank you so much, Sarah! We're thrilled to hear you had such a wonderful experience. We look forward to caring for you and your family for many years to come!

James T.

★★☆☆☆

"Long wait times. Sat in the lobby for 45 minutes past my appointment."

Response from the Owner

James, we sincerely apologize for the wait. We take scheduling very seriously and are actively working to improve. Please reach out to us directly so we can make this right for you.

Business Impact

What a strong reputation does for your practice

Higher Ad Conversion Rates

A patient clicks your Google Ad and lands on a page showing 47 reviews with a 3.9-star average. They bounce. The same patient sees a 4.9-star average with 200 reviews — they book. Your online reputation is the single most powerful conversion factor in healthcare. Our reputation management directly amplifies the ROI of every dollar you spend on advertising by making sure what prospects find when they look you up makes them want to book.

Improved Local Search Rankings

Google's local search algorithm weights review count, rating, and recency heavily in determining which practices appear in the Google Maps "3-pack" — the most valuable real estate in local healthcare search. More reviews, higher ratings, and consistent new review velocity directly improve your local organic ranking, delivering free traffic and patient inquiries alongside your paid ad campaigns.

Passive Patient Retention & Referrals

Satisfied patients who leave a review are significantly more likely to return and to refer friends and family. The act of writing a positive review reinforces their commitment to your practice. And prospective patients who read a review from someone who sounds like them — same age, same concern, same experience — feel a peer-validated confidence in choosing you that no ad can fully replicate. Your reputation is your most durable, compounding marketing asset.